Damaged or Defective ItemsIf your item arrived damaged, defective, or incorrect, we’ll make it right! Contact us within 30 days of delivery. We may request photos and a few troubleshooting steps.Return Policy Exc
Due to safety concerns, we cannot accept returns on opened items like bedding, toys, or litter-related products. Please review our full list of non-returnable products below:Non-returnable: Kicker Toys and Catnip Pods, Sustainably Yours LitterNon-returnable if opened or used: Snuffle Mat, Donut Disturb Bed, Convertible Clamshell, Basic Cat Mat, PetPLAY Chill Pads, Kitty Holster Cat Harness, Water Fountains, Mmmeow Mat, Whiskerware Bowls, Ripple Rug Cat Activity Mat, Whisker Box, Scratchify!
DISCOUNT POLICY
Promotions, discounts, and sales may not be combinable. Please contact our customer assistance team if you would
like further details regarding any promotional offer eligibility or exclusions.
CONTACT US
Please feel free to contact our customer care team with any questions, concerns, feedback, or simply to share your
animal’s pictures and videos! While we are available for assistance with orders and products, we are always happy to
hear your animal’s stories. Because after all, everything we do at Jackson Galaxy is done For the Love of Cats.